Refund policy

At Cranial Crown we strive to provide our customers with high-quality hair extensions. We understand that sometimes circumstances may arise where you may need to request a refund. Therefore, we have established the following refund policy specifically for hair extensions purchases made within the state of California:

1. Eligibility for Refunds:

   - Refunds will only be considered for hair extensions that have not been used, altered, or tampered with in any way.

   - The original packaging and tags must be intact and undamaged.

2. Refund Timeframe:

   - Customers are eligible for a refund within 30 days from the date of purchase.

   - Proof of purchase, such as a receipt or order confirmation, must be provided.

3. Refund Process:

   - To request a refund, please contact our customer service department either by phone or email.

   - Our team will guide you through the process and will require specific information, such as your order details and reason for requesting the refund.

   - Once your request is received and approved, we will provide you with instructions on how to return the hair extensions.

4. Return Shipping:

   - Customers are responsible for the cost of return shipping unless the product received is defective or damaged.

   - It is recommended to use a trackable shipping method to ensure the return can be documented.

5. Inspection and Refund Approval:

   - Upon receiving the returned hair extensions, our team will inspect the product to ensure it meets the eligibility criteria mentioned above.

   - If the returned item passes inspection, a refund will be issued to the original payment method within a reasonable timeframe.

6. Non-Refundable Items:

   - Hair extensions that have been used, altered, or tampered with will not be eligible for a refund.

   - Any hair extensions that are not in their original packaging or have damaged tags will also not be eligible for a refund.

Please note that this refund policy pertains specifically to hair extensions purchases made within the state of California. If you have any questions or concerns regarding our policy or the refund process, please do not hesitate to contact our customer service department, and we will be happy to assist you.

Thank you for choosing Cranial Crown